Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the website located at afroagency.ai and any related marketing, web-design, and lead-generation services (collectively, the “Services”) provided by AFRO Agency AI (“AFRO,” “we,” “us,” or “our”). By accessing the Services or entering into a service agreement with us, you agree to be bound by these Terms.
1. Services
AFRO provides digital marketing, website design and development, and lead-generation services to businesses. The specific scope, deliverables, fees, and timeline for each engagement are set out in a separate proposal, statement of work, or order form (an “Order”). In the event of a conflict, the signed Order controls over these Terms for that engagement.
2. Client responsibilities
You agree to provide accurate information and to supply, in a timely manner, any materials, access, and approvals reasonably required for AFRO to deliver the Services. You are responsible for the legality of any content, claims, and offers you ask us to publish or promote.
3. Fees and payment
Fees are described in your Order. Unless stated otherwise, invoices are due within the period specified on the invoice. Late amounts may pause delivery of the Services until resolved.
4. Intellectual property
Upon full payment, you receive the rights to the final deliverables specified in your Order. AFRO retains ownership of its pre-existing tools, templates, frameworks, and know-how. AFRO may reference completed work in its portfolio unless you request otherwise in writing.
5. Third-party platforms
The Services may rely on third-party platforms (for example, advertising networks, analytics, hosting, and CRM tools). Your use of those platforms is subject to their own terms, and AFRO is not responsible for their availability or actions.
6. Disclaimers
The Services are provided on a commercially reasonable basis. AFRO does not guarantee specific results, rankings, lead volumes, or revenue, as outcomes depend on factors outside our control.
7. Limitation of liability
To the maximum extent permitted by law, AFRO’s total liability arising out of the Services is limited to the fees paid for the engagement giving rise to the claim. AFRO is not liable for indirect, incidental, or consequential damages.
8. Term and termination
Either party may terminate an engagement as set out in the applicable Order. Fees for work performed up to the termination date remain payable.
9. Changes to these Terms
AFRO may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use of the Services constitutes acceptance of the updated Terms.
10. Contact
Questions about these Terms: [email protected].
Privacy Policy
This Privacy Policy explains how AFRO Agency AI (“AFRO,” “we,” “us”) collects, uses, and shares personal information when you visit afroagency.ai, contact us, or use our Services.
1. Information we collect
- Information you provide — such as your name, email, phone number, company, and message when you submit a form, book a call, or use our chat widget.
- Usage information — such as pages viewed, referring source, device, and approximate location, collected automatically through analytics and similar technologies.
- Cookies and similar technologies — see our Cookie Policy.
2. How we use information
- To respond to enquiries and deliver the Services.
- To operate, measure, and improve our website and marketing.
- To send service communications and, where permitted, marketing you can opt out of at any time.
- To comply with legal obligations.
3. How we share information
We share personal information with service providers who help us run our business (for example, analytics, hosting, email, and CRM providers), and where required by law. We do not sell your personal information.
4. International transfers
Your information may be processed in countries other than your own, including the United States. Where required, we use appropriate safeguards for such transfers.
5. Data retention
We keep personal information only as long as needed for the purposes described here or as required by law.
6. Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict use of your personal information, and to object to certain processing. To exercise these rights, contact us at [email protected].
7. Children
Our Services are not directed to children, and we do not knowingly collect personal information from them.
8. Changes
We may update this Policy; changes are reflected by the “Last updated” date above.
9. Contact
Privacy questions: [email protected].
Acceptable Use Policy
This Acceptable Use Policy (“AUP”) sets out the conduct and content that are not permitted when using AFRO Agency AI’s website and services (the “Services”). It forms part of, and is governed by, our Terms of Service. By using the Services, you agree to this AUP.
1. Prohibited content
You may not use the Services to create, publish, or transmit content that is unlawful, defamatory, fraudulent, deceptive, obscene, or that infringes the intellectual-property or privacy rights of others.
2. Prohibited activities
- Sending unsolicited or unlawful marketing, spam, or messages that breach applicable anti-spam, telemarketing, or consent laws.
- Distributing malware, or attempting to gain unauthorised access to any system, account, or data.
- Scraping, harvesting, or collecting information from the Services except as expressly permitted.
- Interfering with, overloading, or disrupting the Services or the infrastructure that supports them.
- Misrepresenting your identity or affiliation, or impersonating any person or entity.
3. Marketing and communications compliance
Where the Services are used to send messages, run advertising, or capture leads, you are responsible for ensuring the necessary permissions and consents are in place and that your use complies with applicable laws and platform rules.
4. Enforcement
AFRO may investigate suspected violations and may suspend or terminate access to the Services for conduct that breaches this AUP, without liability to you.
5. Reporting
Report suspected misuse to [email protected].
6. Changes
We may update this AUP; changes are reflected by the “Last updated” date above.
Data Processing Addendum
This Data Processing Addendum (“DPA”) forms part of the agreement between AFRO Agency AI (“Processor”) and the client (“Controller”) and applies where AFRO processes personal data on the Controller’s behalf in the course of providing the Services.
1. Roles and scope
For data the Controller provides or that AFRO processes on the Controller’s instructions (for example, lead data, customer contact details, and analytics audiences), the Controller is the controller and AFRO is the processor.
2. Processing instructions
AFRO processes personal data only on the Controller’s documented instructions, including as set out in the applicable Order, except where required by law.
3. Confidentiality
AFRO ensures that personnel authorised to process personal data are bound by confidentiality obligations.
4. Security
AFRO maintains appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, or disclosure.
5. Sub-processors
The Controller authorises AFRO to engage sub-processors (for example, hosting, analytics, email, and CRM providers) provided AFRO imposes data-protection terms consistent with this DPA.
6. Data-subject requests
AFRO assists the Controller, where reasonably possible, in responding to requests from individuals exercising their data-protection rights.
7. Personal-data breaches
AFRO notifies the Controller without undue delay after becoming aware of a personal-data breach affecting the Controller’s data.
8. International transfers
Where personal data is transferred across borders, the parties rely on an appropriate transfer mechanism as required by applicable law.
9. Deletion or return
On termination of the Services, AFRO deletes or returns personal data as directed by the Controller, except where retention is required by law.
10. Audits
AFRO makes available information reasonably necessary to demonstrate compliance with this DPA.
11. Contact
DPA questions: [email protected].